Cell phones! And I’m not talking about the wave of idiots walking the streets with well-hidden ear-buds seemingly talking to themselves, or the other army of morons talking on them or texting while driving.
If someone were to introduce a legislative bill to elevate these activities to the status of a capital crime with a mandatory death sentence, I’d support the measure in a heartbeat.
But this constitutes subject matter for a whole other post, which I intend to get to some other time. Right now, though, I’m just going to concentrate on a growing butt-pain called UPGRADING.
I began using a cell phone decades ago. The name of the first company with which I dealt was Cellular One. That was a long time ago, back when the typical cell phone was a bulky bit of hardware that needed a holster to tote it around. And there was no way on Earth that one could conceal it.
Over the years, the phones have gotten sleeker and way more powerful; not to mention the fact that Cellular One has gone through myriad iterations. Its current one is AT&T.
I realize that people love to take pot shots at both: AT&T and Verizon. I can’t speak for Verizon—I don’t deal with them—but I have been dealing with AT&T, as well as the same local technician, for several years, and I have yet to encounter a problem that wasn’t handled immediately and to my complete satisfaction.
No, my problem has nothing to do with the company or its employees—although I totally acknowledge that AT&T has its share of dweebs that specialize in making life miserable for some customers; I’ve just not run into any of them,
My problem deals with the growing complexity of simply upgrading to a new model of smart-phone, and it gets even worse when one decides to change from one manufacturer to another one.
Back in the days when cell phones were used to make and receive telephone calls—and perhaps a few texts—the upgrading process was simple.
One entered the phone store, AT&T in my case, picked out a new model, and handed everything to the technician. The tech would then copy the old phone’s content to its sim chip.
He, or she, would then remove the sim chip from the old phone and place it into the new one. Its contents would then be copied into the new phone.
The last step was to thank the tech and pay the bill. The entire process from start to walking out the door with one’s new phone took about 20-minutes. But that’s not the case with today’s smart-phones.
I have 3-phones on my account: my wife’s antique flip phone, a Pantec (no longer made), my daughter’s smart-phone, a Samsung S4, and mine, a Samsung S5.
It took Ronn, the tech I’ve always dealt with, exactly 12-minutes to upgrade my wife to a new flip phone—see the procedure outlined above.
He upgraded my daughter’s phone next. It took him an hour and 15-minutes to set up her new phone, including the transfer of all of her content, including a handful of APPs, from the old one to the new one using a Samsung APP named Smart Switch. It went off without a hitch.
My phone was next. And keep in mind that I have a ton more APPs than my daughter has. The actual set up went off without a hitch. Then came the content transfer, including ALL of my APPs. Things went to hell from there.
Although he used the same Samsung APP to do the transfer, the end results were radically different. While all of my APPs transferred, the content inside the two most critical ones (Slide Notes and Note Everything) failed to transfer.
While it took an hour and 15-minutes for my daughter’s upgrade, it took over two-hours for mine, and while the above two APPs actually transferred, their critical content never did transfer.
The problem was with the APP, Smart Switch, not the tech. Apparently, Smart Switch simply copies APPs from one Samsung phone to another; it pays no attention to version numbers. If newer versions of an APP aren’t content sensitive, there are no problems. Otherwise all hell breaks loose.
I eventually recovered my content from the two APPs above, but only because I had backed the content up on my laptop prior to upgrading the phone.
Just the same, I’ll think twice before upgrading to a new model phone in the future.
And based on conversations I’ve had with others, I’m not alone. These phones are only going to become more sophisticated. And if manufacturers don’t find a much simpler, speedier, and fool-proof way of upgrading to newer models—even different models, business is going to suffer.
Just my $50-cents worth!